frequently asked questions

What planner sizes do your printables fit?

FUSElife planner printables come in three popular sizes to fit a wide range of options.

Personal (95 x 172mm) fits planners such as:

• Websters Pages “Color Crush” | Kikki.K | Filofax | Kate Spade | Day Timer | Franklin Covey

Medium (145 x 210mm) fits both A5 and half-letter planners such as:

• Kikki.K | Websters Pages “Color Crush” | Filofax | Day Timer | Franklin Covey | Day Designer | Simple Stories | My Minds Eye | A5 Ring Bound Folders

Large (210 x 280mm ) fits both A4 and US Letter, planners such as:

• Filofax | Franklin Covey | Arc Disc Binders : Levenger Circa + Staples Arc Australia or Staples US | US Letter + A4 Ring Bound Folders

What paper should I use for printing?

I suggest using paper with a weight of 100gsm or about 28-32lbs so your pens don’t show through the paper.

My favourite is 100gsm Silk Finish Digital Paper from J.Burrows + it’s beautiful to write on.

For stickers I use single sheets of adhesive paper by Quirkii.

Both these papers can be found at Officeworks in Australia + are fabulous for colour inkjet printing.

What apps do I need to use your products?

My products are instant digital downloads, no physical product will be shipped to you (yay, it’s great to save on shipping costs and use them over + over again).

You’ll need skills in the corresponding apps noted below to use your product. I have noted the file types, as listed in product descriptions, so you know what products work with each of the recommended apps :

Digital + Printable Planners

  • Digital Planners (PDF) are designed to work with GoodNotes
    • They can also work with these annotated apps with clickable links : Notability, NoteShelf, Evernote, PDF Expert, XODO
    • And these annotated apps without clickable links : NotesPlus, iAnnotate, Nebo
  • Printable Planners (PDF | PNG)

Digital Graphics | Actions | Brushes + Stamps

  • Adobe Acrobat (.pdf) – PDF files
  • Affinity Photo (.afphoto) – JPG | PNG | PSD | TIF | EPS | ABR | ATN | ASL | RAW files
  • Adobe Photoshop (.psd) – JPG | PNG | PSD | TIF | EPS | ABR | ATN | ASL | RAW files
  • Photoshop Elements (.pse) – JPG | PNG | PSD | TIF | EPS | ABR | ATN | ASL files
  • Affinity Designer (.afdesign) – AFDESIGN | AI | EPS | Freehand files
  • Illustrator (.ai) – AI | EPS files

Planner Templates

  • Affinity Publisher (.afpub) – AFPUB | IDML files
  • InDesign (.indd) – INDD | IDML files

Other photo editing software options:

  • GIMP
  • Paint Shop Pro
  • CorelDraw
Where can I buy Commercial Use products?

Commercial Use products are available here at the WhiteSpace Design Shop, EtsyCreative Market.

If there is something you’re looking for or would like to suggest a product idea, please contact me.

Can I suggest product ideas?

Sure, I would love to hear what you desire to create with, please contact me.

Help!!! I'm locked out of my account

If you find yourself locked out of your account, please send me a message through the contact form here on the site with your user name + email address and I’ll have you back in asap 🙂

What currency do you use?

Because we live in a global world today, WhiteSpace Design Studio uses US Dollars (USD) currency through all their sites.

To maintain a clean look and feel you will only see USD noted on the Cart and Checkout pages. When you pay for your order via PayPal or Stripe it will convert the sale amount into your preferred currency for you. If you have any questions, please contact me.

How do I make sure I get your emails?

If you are using Gmail you can make sure your emails from WhiteSpace Design Studio | Jacqui Smith go directly to your primary inbox in two easy steps:

  • Step One: Drag the emails from the Promotions tab into the Primary tab.
  • Step Two: Click “yes” to have all WhiteSpace Design Studio emails moved automatically.

Awesome! You are all set 🙂

What is your comment policy?

It is wonderful to comment + support each other no matter where we are across the globe. We are all walking this journey of life to live the life we desire out loud.

With that as our focus, please be courteous + kind. And as we all come from different walks of life, please express your ideas + thoughts respectfully and if required a generous dose of grace. See you in the comments!

Can I share your images or content?

I love it when you share!

Please remember that all images and content are the property of WhiteSpace Design Studio byjacquiesmith + Jacqui Smith.

Please feel free to use an image or two to link back to my original content.

When using my images, please do not alter them in any way by removing watermarks, crop, or otherwise edit without first obtaining permission from me.

All FREE products are for personal use only, unless otherwise stated.

Purchased products are a different story, please read about my terms of use for details. If you have any questions, please contact me.

Pinning of course is welcome and greatly appreciated 🙂


What is your refund policy?

Even though my products are digital downloads, I do offer a refund on products purchased. It is subject to fair use, with one (1) week to request a refund.

If you are not happy with your purchase, let me know.

If you are pleased with your purchase and simply have a question or a problem with my products, please let me know. I will be delighted to work with you to resolve any issues that you are experiencing. Should you require any assistance to enjoy using your purchase, please contact me.

My goal is always to create a happy, inspired customer. 🙂

What are your terms of use?

I’m so glad you asked so we can keep on creating together 🙂

In purchasing and downloading WhiteSpace Design Studio and byjacquiemsmith products you agree and comply with this Terms of Use License Agreement.

If you have any questions or concerns please contact me for clarification. Please do not assume you are good to go with whatever you think.

In creating these products I help support my family + help other creative business owners provide for their families.

Are any of your recommendations affiliate products?

Some of the resources I offer are free, and some are not.

Those that are paid resources are affiliate products or service, which means that if you buy them, I get a commission at no extra cost to you.

Please be assured that I have personal experience with all of the resources that I receive a commission for, which is why I recommend them.